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About STEVEN HALE (SHWR)

Knowledge, expertise and experience in modern, classic and vintage watches

YOUR WISE AND REWARDING CHOICE

SHWR Ltd are experts in the servicing, repair and restoration of modern, classic and vintage fine watches and timepieces.

If you love classic watches from brands Rolex, Omega, Tag Heuer, Patek Philippe and others, you should know Steven Hale.  Our Rolex Accredited workshop provides unmatched knowledge and experience to service and repair your prized watch.  You can place absolute trust in Steven Hale Watch Restoration. We are a well-established and highly respected company of expert watch repairers and restorers of premium-quality wristwatches and pocket-watches.

Founded in 2005, we first acted as the classic watch restoration department of Somlo Antiques in central London’s Burlington Arcade. In 2015 we moved to purpose-built premises near Watford, housing the latest precision engineering tools and machinery. With 2,500 sqft of space, this enables us to provide exceptional service, with the added convenience of our showroom in Mayfair.

SHWR offer quality watch servicing, repair, polishing and restoration service for modern, classic and antique luxury watches. We work with Rolex, Omega, Tag Heuer, Patek Philippe and other leading brands. We are the only workshop in the UK to receive the highest level of Rolex Accreditation.

If you would like your watch valued for insurance purposes call us on 0208 088 6439 or contact us now!

Steven Hale Watch Restoration Team shot
SHWR Watch Restoration
SHWR Watch Repair, Service & Restoration

meet our team

Introducing our expert watchmakers, who will repair, revive and restore your favourite timepiece so as to give it a whole new lease of life!

All our watchmakers are either Swiss-trained at the Watches of Switzerland Education Program (WOSTEP), a world-leading school of watch-making and/or the British Horological Institute. Together, these esteemed houses have enriched our watchmakers with a wealth of training and knowledge in horological engineering, watch repair and restoration, covering an extensive range of ‘haute’ watch brands.

SHWR Watch Repair, Service & Restoration

Steven Hale

Managing Director
Steven Hale is the founder of SHWR – and as well as running the company, he actively undertakes all aspects of watch restoration, including Computer-Aided Drawing (CAD) and watch-making machinery operation.

Steven Hale is the founder of SHWR – and as well as running the company, he actively undertakes all aspects of watch restoration, including Computer-Aided Drawing (CAD) and watch-making machinery operation.

With a family background in engineering, Steven studied horology in Manchester in the late 1980s; he then undertook several WOSTEP (Watches of Switzerland Training & Education Program) courses before spending 16 years continuing to hone his professional horological skills in a high-end vintage watch shop.

Willing to tackle virtually any job, however complex, Steve relishes a challenge. He will undertake the most complex restorations, and is more than happy to reverse-engineer even the most obsolete components to ensure the perfect functioning of a valued timepiece. He is a single-handicap golfer, and weekends find him coaching an FA-approved youth football team.

SHWR Watch Repair, Service & Restoration

John Model

Master watchmaker
John studied Horology at Birmingham Polytechnic, graduating in 1990. Thereafter, he worked for a high-end watch brand before joining Steve at Somlo Antiques, London, in 1995, running the repairs department.

John studied Horology at Birmingham Polytechnic, graduating in 1990. Thereafter, he worked for a high-end watch brand before joining Steve at Somlo Antiques, London, in 1995, running the repairs department.

John graduated from WOSTEP (Watchmakers of Switzerland Training & Education Program) in Switzerland after completing the Refresher, Turning and Complicated courses and is now head watchmaker, specializing in vintage restoration. Like Steve, John relishes a horological challenge which involves hand-making many bespoke (and often obsolete) watch parts.

SHWR Watch Repair, Service & Restoration

Gaelle Symons

Watchmaker
Gaelle studied watchmaking in France, her native country, where she obtained her CAP, Baccalaureate and WOSTEP certificates. She then immediately moved to the UK to start working at Breitling, where she spent over six years.

Gaelle studied watchmaking in France, her native country, where she obtained her CAP, Baccalaureate and WOSTEP certificates.

Gaelle then immediately moved to the UK to start working at Breitling, where she spent over six years. She then moved on to Patek Philippe, where she passed her level 2 and 3 qualifications. Alongside repairs, she also performed quality control for two years, joining the SHWR team in 2015. She mainly repairs vintage watches, and enjoys the variety of work on offer.

When Gaelle's not working, she enjoys clay shooting and reading.

Rossano Mangoni

Head polisher
Rossano joined SHWR at the beginning of 2015. He has enjoyed a long and successful career in restoring jewellery and watches over nearly 30 years. Since he joined the team, he has developed and demonstrated several techniques now adopted by Steven Hale himself.

Rossano joined SHWR at the beginning of 2015. He has enjoyed a long and successful career in restoring jewellery and watches over nearly 30 years. Since he joined the team, he has developed and demonstrated several techniques now adopted by Steven Hale himself.

Rossano’s passion in case restoration, and he delights in exceeding customer expectations in producing finished works of the highest standards.

SHWR Watch Repair, Service & Restoration

Simon Duffy

Quartz specialist and watchmaker
Simon graduated from the Institute of Horology, Dublin, in 2000 and He has worked with many Swiss brands in after-sales services including and Hublot. Simon commenced working with Steven in 2001.   

Simon graduated from the Institute of Horology, Dublin, in 2000 and He has worked with many Swiss brands in after-sales services including and Hublot. Simon commenced working with Steven in 2001.  

As well as watchmaking, Simon also helps with the day-to-day running of the workshop.

SHWR Watch Repair, Service & Restoration

Marjanah Hale

Administrator
Marjanah was born in Malaysia, and for some years she worked for Malaysian Airlines, during which time she was promoted to Duty Officer for all crew. Marjanah then met Steve and moved to UK, where she and Steve were married.

Marjanah was born in Malaysia, and for some years she worked for Malaysian Airlines, during which time she was promoted to Duty Officer for all crew.  

Marjanah then met Steve and moved to UK, where she and Steve were married. They now have two children and she divides her time between looking after her family and acting as Administrator for SHWR.

What our customers had to say