FREQUENTLY ASKED QUESTIONS

How much will it cost to service my watch?

• Costs vary according to the age and condition of your watch. All prices quotes are exclusive of VAT, which is applicable at the standard rate.
• Estimates for modern watches (under 20 years old) are free. Estimates for classic and vintage watches cost £75. This is fully redeemable against the cost of the repair, when you go ahead with work. Should you not decide to go ahead with the repair or service, you will be invoiced £75+VAT plus any postage applicable.
• Rolex watch servicing costs from £450.
• Omega watch servicing costs from £375.
• Cartier watch servicing costs from £350.
• Tag Heuer watch servicing costs from £400.
• Tudor watch servicing costs from £400.
• Watch polishing, when not part of a watch service, costs from £200.
• Postage – you can collect your watch from our workshop or showroom. or we can return your watch to you by post. The cost of postage at £30 +VAT will be added to your final invoice.

How long will it take to service my watch?

• Modern watches – those less than 20 years old – complete in 4-6 weeks.
• Classic – 6-8 weeks.
• Vintage watches can take 4-6 months. It takes this long as we have an extensive waiting list for restorations and vintage repairs. This is because we are the very best independent watch workshop in the UK and the standard of our restorations is second to none. We are the choice for discerning watch collectors and owners. It takes time for our highest qualified and experienced watchmakers to service and restore high quality vintage watches, and this is a service you can’t hurry.

What is an Express Service?

• If you need a watch for a special occasion and don’t want to wait, you can request an Express Service. This prioritises your watch to the front of the queue. Subject to the availability of parts, Modern & Classic watches will be completed in 2-4 weeks, with Vintage models in 6-8 weeks – or sooner!

How long will it take to polish my watch?

• Modern watches can be polished in 7-10 days.
• If we are servicing your watch we offer an optional polishing service, which is free. Not everyone wants their watch polished as this can devalue a vintage watch. We will always advise against polishing if we think it might devalue your watch.

What do you do when you service my watch?

• Mechanical watches have many separate components. Over time oils used to lubricate parts can dry up, causing additional friction and damage to your watch. Each watch is dismantled and cleaned. New manufacturer's parts are used where visble wear has occured. Movements are calibrated and adjusted to within manufacturers approved specifications. All watches are water tested, subject to the individual model.

How can I pay for items or repairs?

We accept all major credit cards except Amex.

• Payment by cheque – please be advised that cheques will need to be cleared before purchases are made available for collection. Please allow five working days for your cheque to clear through the banking system.
• Payment by cash – cash is only accepted in-house; please do not send cash payments through the post.
• Payment by card – please note that we DO NOT take Amex payments. There is no additional cost for debit card payments.

How will you return my watch to me?

You can collect your watch by arrangement from either our London Showroom or Watford workshop. Alternatively we can return your watch by post. The cost for return postage, packing and insurance will be added to your quote.

Be aware that restrictions apply on the shipping of certain brands to some countries, so please contact us prior to purchase.

Please note that items purchased will not be dispatched until payment is received.