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All you need to know about Steven Hale and the world of watches

Owning a luxury watch, whether it’s a Rolex, Omega, or Breitling, is a privilege and a responsibility

Owning a luxury watch, whether it’s a Rolex, Omega, or Breitling, is a privilege and a responsibility. These timepieces are meticulously crafted to last for generations, but like any complex machinery, they require regular maintenance to keep performing optimally. If left unattended, minor issues can escalate into costly repairs. Knowing when to service your watch can make all the difference in preserving its beauty and functionality. In this article, we’ll explore the most common signs that your watch needs professional servicing.

1. Inaccurate Timekeeping

One of the most obvious signs that your watch needs servicing is a loss of timekeeping accuracy. A mechanical or automatic watch is designed to keep time within a specific range, typically gaining or losing a few seconds per day. If you notice that your watch is running too fast, too slow, or stopping altogether, it’s a clear indicator that something isn’t right. The issue could be due to a variety of factors, such as worn-out components, dried lubricants, or even a misalignment in the movement.

If your watch is consistently off by more than a minute per day, it’s time to bring it to a professional service centre. Addressing timing issues early on can prevent more severe damage to the movement and save you from costly repairs down the line.

2. Strange Noises When Winding

A properly functioning watch should wind smoothly and quietly. If you hear any grinding, clicking, or squeaking noises when winding your watch, it could indicate that the internal gears are not meshing correctly. This problem is often caused by a lack of lubrication or misaligned gears, which can lead to excessive wear on the movement.

If you experience any unusual noises during winding, it’s essential to have your watch examined by a certified watchmaker. Ignoring these sounds could result in more

extensive damage, requiring a complete overhaul of the movement.

3. Moisture Inside the Watch

Moisture inside a watch is one of the most serious signs that it needs immediate attention. Condensation under the crystal or foggy patches on the dial indicate that water has entered the case. This can happen even in water-resistant watches if the gaskets or seals have degraded over time.

Water can cause rust and corrosion in the movement, leading to irreversible damage if not addressed promptly. If you see any signs of moisture, bring your watch to a professional service centre as soon as possible. A skilled watchmaker will inspect the seals, replace them if necessary, and ensure the watch is pressure-tested to restore its water resistance.

4. Difficulty in Setting the Time or Date

If you’re experiencing difficulty when setting the time or date, this is a sign that the crown or keyless works inside the movement may be damaged. It could also indicate that dirt or debris has entered the winding mechanism, preventing the watch from functioning smoothly.

This issue can escalate quickly if left unresolved, potentially leading to damage in other parts of the movement. A professional service will involve cleaning the movement and replacing any worn-out components to restore smooth operation.

5. Power Reserve Issues

The power reserve is the amount of time your watch will run once it’s fully wound or worn. For automatic watches, this can range from 24 to 80 hours, depending on the model. If you notice that your watch is stopping sooner than it should or requires frequent winding, it may indicate a problem with the mainspring or barrel.

Power reserve issues are often caused by dried-up lubricants or a worn-out mainspring. Having your watch serviced will involve re-lubricating the movement and, if necessary, replacing the mainspring to restore the watch’s power reserve to its original capacity.

6. Loose or Broken Crown

The crown is the small knob on the side of your watch used to set the time, date, and wind the movement. A loose or broken crown is a sign that the stem may be damaged or the internal components that hold the crown in place have worn out.

A loose crown can also compromise the water resistance of your watch, making it vulnerable to moisture and dust. If your crown feels loose or is difficult to operate, have it inspected and repaired by a professional watchmaker to prevent further damage.

7. Visible Damage to the Case or Crystal

Visible damage, such as scratches, chips, or cracks on the case or crystal, may seem purely cosmetic, but it can affect the overall integrity of your watch. A damaged case or crystal can compromise the water resistance, allowing dust and moisture to enter the movement.

If you notice any visible damage, it’s a good idea to have it assessed by a watch professional. They can polish or replace the crystal, reseal the case, and ensure that your watch is fully protected against the elements.

8. Unresponsive Buttons or Chronograph Pushers

If your watch has additional complications, such as a chronograph or date function, and the buttons or pushers are not responding as they should, it’s a sign that the internal mechanisms are not functioning correctly. This could be due to dirt and grime build-up or worn-out components.

Unresponsive buttons should never be forced, as this can cause additional damage. Instead, take your watch to a professional for a thorough inspection and cleaning. They will be able to identify and resolve the issue, restoring full functionality to your watch.

9. Excessive Wear on the Strap or Bracelet

While not directly related to the movement, the strap or bracelet is an essential part of your watch’s overall look and comfort. Leather straps can crack and wear over time, while metal bracelets can become loose or damaged at the links.

If you notice excessive wear on your strap or bracelet, it’s worth considering a replacement to maintain the aesthetic appeal and comfort of your watch. Many professional service centres, such as Steven Hale Watch Restoration, can provide high-quality strap replacements and adjustments to keep your watch looking its best.

10. The Watch Hasn’t Been Serviced in Over Five Years

Even if your watch appears to be functioning perfectly, regular servicing is recommended every 3 to 5 years. Over time, lubricants within the movement dry out, causing increased friction and wear. Regular servicing ensures that the movement is cleaned, lubricated, and adjusted, preventing potential issues before they arise.

If it’s been more than five years since your watch was last serviced, it’s time to take it to a professional service centre. Routine maintenance will keep your watch in peak condition and help preserve its value.

Conclusion

Knowing the common signs that your watch needs servicing can help you maintain its performance and longevity. From inaccurate timekeeping to moisture issues and power reserve problems, addressing these issues promptly can prevent more serious damage. By choosing a professional service centre like Steven Hale Watch Restoration, you ensure that your luxury timepiece is handled by experienced watchmakers using genuine parts and manufacturer-approved techniques.

Regular servicing not only keeps your watch running smoothly but also preserves its value and beauty for years to come. If you’ve noticed any of these signs or it’s been over five years since your last service, it’s time to give your watch the attention it deserves.

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"Excellent service on vintage watches that no one else can repair. Trained professionals, honest and knowledgeable. Thanks so much.
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Vintage Cartier – Dana G

What our customers had to say

"Outstanding"
"
I cannot rate Steven Hale highly enough. From my initial emails, right through to collecting my watch, they were extremely helpful and answered all of my many questions."

"I had my watch serviced and a significant part replaced. I had previously been told by others that the replacement part was no longer available which for a vintage and very sentimental watch was more than a little disappointing. Steven Hale very quickly informed me that this was not correct and they located the part. My watch looks absolutely incredible. It has been serviced before but never come back looking and feeling as good as it does this time. I will always use them from now on and have referred others to them as well."

Rolex datejust - katie r

What our customers had to say

"What a simple, satisfying and reassuring experience!"
"
A clear outline of the process to begin with, helpful communication along the way and an excellent outcome.The professional approach by the business was enhanced by the individual arrangements made for the transfer of my watch.In all, a really professional experience."

Rolex Oysterdate - Howard W

What our customers had to say

"Incredible restoration of my vintage watch - highly recommend!"
"
I picked up my 64 year old watch today from Steven Hale after Rolex themselves referred me. I've waited 6 months to be reunited with it (due to it being a vintage), and I am beyond chuffed! I have previously taken the watch to a specialist but was turned away due to its age. But for the first time in years, the experts at Steven Hale have made it work like new. I applaud the excellent team of knowledgeable staff both in the workshop, but also in the showroom, who explained all my options in meticulous detail. This watch has been passed down three generations and I'm so pleased to have it back in full working order. I couldn't recommend Steven Hale enough for anyone with a special vintage watch, unsure of the best place to get it restored."

Vintage Rolex - Oscar S

What our customers had to say

"For years I had been told by a succession of watch repairers that my watch was obsolete, irreparable or both. Finally I was recommended to Steven Hale. Five months later my watch is back on my wrist, as good as it ever was. I can't recommend Steven Hale highly enough."

Vintage Rolex Oyster - Nigel F

What our customers had to say

"Very happy with the communication and service received. Would recommend this company with confidence."

Dr Bakaya

What our customers had to say

"Just to confirm my Rolex has been delivered & looks absolutely spot on. I’d like to express my thanks to yourself & to all at SHWR for the excellent all round professional service - it’s been much appreciated. With your workload backlog I doubt that your Company needs any further recommendations or endorsements, but should you ever want one please don’t hesitate to contact me. With my thanks once again & my best regards."

MARTIN

What our customers had to say

"My great grand-father's Breguet was given to me by my father for my 21st birthday. 30 years later, post restoration by SHWR, it is in far better shape than I have ever seen it. SHWR's craftsmanship is immaculate. The firm is polite, professional and honest. Outstanding - I cannot recall another occasion when I have been so favourably impressed."

edward

What our customers had to say

"I have just had my 1934 Rolex Oyster repaired. From start to finish I had full confidence in every one I had contact with at Steven Hale. They have been very efficient in identifying the problems at the initial examination and dealing with them as promised. There were no nasty surprises and unexpected complications along the way. Because of the age of my watch, spares are not available, and new parts have had to be made - all very expertly done. They even polished the gold case and my 86yr old watch now looks as good as new. You can certainly trust these people with your precious timepieces."

venessa

What our customers had to say

"I had bought a 1970s Pepsi GMT at auction and it needed some work. The lume on the hands was breaking up. Rolex UK wanted some hilarious price and threatened to replace the hands with new ones if their work failed - all at my expense of course. Steven Hale and co managed to repair the hands and maintain the original patina of the 40 plus year old watch which was of course crucial! Highly recommended."

Johan

What our customers had to say

"These are watch lovers and it shows. Their meticulous craftsmanship and expertise make them unique in London and I suspect that only in Switzerland may their equivalents be found. The experience of Steven Hale Watch Restoration begins with the talented and charming individuals who are client facing in South Molton Street and who instil a confidence that is consequently fully fulfilled. This firm represents unequalled talent in its field as well as exceptional client service. I have seldom recommended anyone with greater conviction."

FRANK